General Questions

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your order and receive exclusive offers.

How long will delivery take?

Standard delivery takes 3-7 business days within the UK. International orders may take longer depending on the destination.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary based on location.

 

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What is your return policy?

You can return items within 30 days of purchase if they are unused and in their original packaging.

 

PAYMENT INFORMATION

How do I request a refund?

Email [email protected] with your order details, and we will guide you through the return process. Refunds are processed within 7-10 business days after receiving the returned item.

How do I reset my password?

Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

 

How do you protect my personal information?

How do you protect my personal information?